Returns
Returns Items suitable for parcel delivery
We attach great importance to sustainability and the responsible use of resources. In order to avoid unnecessary transport and protect the environment, the customer bears the costs for returning goods that can be sent by parcel when exercising their right of withdrawal. Please pack the items carefully so that they arrive undamaged. After receiving and inspecting the goods, we will refund the purchase amount in accordance with the legal requirements.
Returns of goods shipped by freight forwarder
Even for goods that were shipped by freight forwarder, customers bear the costs for the return transport. The return costs vary depending on size and weight and are usually between £70 and £150. After your return request, you will receive separate information with the exact costs and further instructions for collection.
Do you have a registered account?
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Have you placed a guest order?
Please simply send us a short email to service@werkzeuggigant.com We will then get back to you as soon as possible and take care of the rest.